Sonet Dynamics Blog

Send WhatsApp from SuiteCRM at One Click

With this SuiteCRM integration, you can easily send WhatsApp messages to any mobile number with a single click on the WhatsApp icon within any module. It enables you to automate WhatsApp messaging to your clients based on predefined actions known as workflows.

Additionally, you can send bulk WhatsApp messages directly from module list views such as Account, Contact, and Lead, and receive replies as inbound WhatsApp messages.

Key Features

  • Send WhatsApp messages from all modules.
  • Single Conversation view same as Whatsapp mobile for all your Whatsapp conversations in SuiteCRM.
  • Send Whatsapp using existing text email templates.
  • Picture and text messages can be sent using only the caption option.
  • Track all your conversation in one Click.
  • You can see the Outbound / Inbound WhatsApp records in a Call module.
  • Send immediate WhatsApp notifications to your Sales manager by WorkFlow when a new Lead is assigned.
  • Send immediate WhatsApp notifications to your support engineer by WorkFlow when a new Case is assigned.
  • Bulk/Mass WhatsApp feature for Accounts, Leads, Contacts modules from ListView.
  • Auto Related Outbound/Inbound WhatsApp to the appropriate module record.
  • Users Can see Notifications when Inbound Whatsapp is received.
  • It can be used as a reminder, Anniversary, birthday to customers.

SuiteCRM: An Amazing CRM System Straight Out of the Box, Yet Incredibly Customizable

Customer Relationship Management (CRM) systems are essential for businesses looking to streamline their processes, improve customer interactions, and drive growth. SuiteCRM, an open-source CRM platform, stands out as an exceptional choice, offering an impressive range of features and functionality that can be further enhanced and tailored to meet specific business requirements.

  1. SuiteCRM, Ready to Use and Feature-Rich: SuiteCRM provides a comprehensive set of CRM features right from the start. Out of the box, you have access to modules such as accounts, contacts, leads, opportunities, and activities, enabling you to manage your customer relationships effectively. The intuitive user interface and preconfigured layouts make it easy for users to navigate and start using the system with minimal effort.
  2. Extensive Customization with Studio: One of the standout features of SuiteCRM is the Studio, a powerful customization tool that allows users to modify existing modules and create entirely new ones. With Studio, you can effortlessly add new fields, rearrange layouts, and define relationships between modules to suit your specific business needs. This flexibility empowers businesses to tailor the CRM system to match their unique processes and industry requirements, ensuring maximum efficiency and user adoption.
  3. Vibrant Add-Ons Industry: SuiteCRM boasts a vibrant add-ons ecosystem, providing an extensive library of extensions and integrations. These add-ons extend the functionality of SuiteCRM, allowing businesses to integrate telephony systems, manage inventory, synchronize with popular accounting software like QuickBooks, and seamlessly integrate with widely used tools such as Outlook and Google Suite. The wide array of add-ons enables businesses to adapt SuiteCRM to their specific requirements, ensuring a comprehensive solution that caters to their unique needs.
  4. Roles Management: Personalized User Experiences.The Roles Management feature in SuiteCRM allows administrators to define specific roles for users within the system. By assigning roles, businesses can control and limit access to certain modules and data based on user responsibilities. This level of granularity ensures that users only see and interact with the information relevant to their roles, enhancing security, and maintaining data integrity. Whether it’s sales, marketing, or customer support, SuiteCRM’s Roles Management empowers organizations to provide personalized user experiences while maintaining control over data access.
  5. Adaptability and Limitless Possibilities: At its core, SuiteCRM is built on a highly customizable relational database. This adaptability allows businesses to mold the CRM system to their specific needs, creating tailored workflows, automated processes, and unique data structures. With SuiteCRM’s extensive tools and enhancements, the possibilities are limitless. Whether you need a specialized CRM for a niche industry, an intricate sales pipeline, or a comprehensive customer service solution, SuiteCRM can be transformed to meet your vision.

SuiteCRM combines the advantages of being a feature-rich CRM system right out of the box while also offering powerful customization capabilities. With the Studio feature, businesses can easily modify modules, create new fields, and establish relationships between data. The vibrant add-ons ecosystem extends SuiteCRM’s functionality and enables seamless integration with other business tools. Additionally, Roles Management provides personalized user experiences while ensuring data security. SuiteCRM’s adaptability and limitless possibilities make it a remarkable CRM solution that can be molded to suit the unique needs of any business.

Midjourney Unveils AI Image Synthesis 5.2 with “Zoom Out” Feature

Midjourney, an AI-powered image synthesis model, has unveiled version 5.2, featuring a new “zoom out” capability. This feature allows users to expand the borders of an existing AI-generated image while keeping the original subject centered, simulating a zoom-out effect. Unlike other AI techniques like DALL-E 2 and Photoshop’s Generative Fill, the zoom-out feature in Midjourney currently only works with images generated within the Midjourney subscription service.

Users can experiment with zooming out on the Midjourney Discord server by generating a v5.2 image and upscaling the result. Special “Zoom” buttons appear below the output, enabling users to zoom out by a factor of 1.5x, 2x, or a custom value between 1 and 2. Additionally, a “Make Square” button generates material around the existing image, creating a 1:1 square aspect ratio. The creator of Midjourney, David Holz, announced these new features along with other improvements, such as an enhanced aesthetic system for better image quality and a “–stylize” command that influences the level of realism in the generated images.

Holz emphasized that changes might occur without notice, but users can still access older versions of the Midjourney model. The v5.2 update is part of a series of quality improvements since March 2022, aiming to enhance image realism and detail. While fans of this AI-generated art form, known as “synthography,” have expressed excitement and astonishment at the visual improvements, the use of AI systems for image synthesis remains controversial among some artists. Concerns revolve around the training process, which often involves utilizing scraped images from the web without artist consent or credit. Midjourney has not disclosed the exact contents of its training data, raising ethical considerations.

While Midjourney continues to impress with its technical advancements, there is ongoing discussion about finding a more ethical path forward for AI image synthesis that respects artists and their rights. The hope is to strike a balance that pleases traditional artists and synthographers alike, ensuring a fair and inclusive approach to this evolving technology.

The Importance of Process in Business: Streamline and Grow with SuiteCRM

Efficient processes are essential for success. Without well-defined procedures, businesses can find themselves overwhelmed, struggling to keep up with daily operations. However, implementing robust processes can transform the way a business operates, leading to increased productivity, better customer relationships, and sustained growth. One powerful tool that helps streamline operations and automate tasks is SuiteCRM, a comprehensive customer relationship management system. In this blog post, we’ll explore how SuiteCRM adds process to businesses through workflows and automated actions, and how small businesses can benefit from implementing these systems.

  1. The Pitfall of Overextension: Small businesses often face the challenge of overextending themselves. Without well-established procedures in place, business owners find themselves constantly working to keep up with day-to-day tasks. This lack of process leads to inefficiencies, missed opportunities, and burnout. Implementing a structured CRM system like SuiteCRM can help alleviate this problem.
  2. Streamlining Lead Management: One critical aspect of business growth is effectively managing leads. SuiteCRM provides a powerful leads management system that ensures no opportunity falls through the cracks. Automated workflows and reminders help businesses follow up with leads, ensuring timely responses and maximizing conversion rates. By automating lead management, businesses can focus on building relationships and closing deals rather than getting bogged down in administrative tasks.
  3. Seamless Quote and Invoice Management: SuiteCRM offers seamless integration of the sales process from lead to customer. Once a lead is converted into a customer, SuiteCRM allows businesses to generate quotes and invoices effortlessly. This streamlines the entire sales cycle, eliminating manual data entry and reducing the chances of errors. By automating these processes, businesses can save time and resources while delivering a professional and efficient experience to customers.
  4. Automated Follow-ups and Workflows: SuiteCRM’s workflow capabilities enable businesses to set up automated follow-ups with customers. Whether it’s sending reminders for upcoming appointments or nurturing relationships through personalized emails, workflows ensure that no customer is left behind. By automating routine tasks and communications, businesses can maintain consistent engagement, enhance customer satisfaction, and drive repeat business.
  5. Generating Reports and KPIs: An essential component of business growth is tracking performance and making data-driven decisions. SuiteCRM offers robust reporting features that provide valuable insights into business metrics. By automatically generating reports, businesses can analyze key performance indicators (KPIs), such as conversion rates, customer acquisition costs, and revenue trends. This data empowers businesses to identify areas of improvement, optimize strategies, and make informed decisions for future growth.

Implementing effective processes is crucial for the success and growth of any business. SuiteCRM serves as a powerful tool for streamlining operations, automating tasks, and driving business growth. By leveraging workflows and automated actions, businesses can streamline lead management, quote and invoice generation, customer follow-ups, and reporting. This level of process automation and data-driven decision-making can make the difference between a struggling business and a thriving, growing enterprise. Embrace SuiteCRM and empower your business to reach new heights through efficient processes and enhanced customer relationships.

Sonet Dynamics Install, Host and Consult in SuiteCRM

Unveiling the Mask: Unraveling Trust Issues in Human-AI Interactions

Researchers at the University of Gothenburg have examined the impact of advanced AI systems on trust in interpersonal communication. They conducted a study involving scenarios where individuals interacted with AI agents, revealing how trust can be compromised. One scenario involved a scammer unknowingly conversing with a computer system, leading the scammer to spend considerable time attempting fraud without realizing they were interacting with AI. The researchers found that people often take a long time to recognize they are interacting with AI due to the system’s realistic behavior.

In their article titled “Suspicious Minds: The Problem of Trust and Conversational Agents,” the researchers, Oskar Lindwall and Jonas Ivarsson, explore the negative consequences of suspicion in relationships. They provide an example of trust issues arising in a romantic relationship, leading to increased jealousy and a tendency to search for evidence of deception. The authors argue that the inability to fully trust an AI conversational partner’s intentions and identity can result in unwarranted suspicion.

The study also revealed that certain behaviors during human-to-human interactions were interpreted as signs that one of the parties involved was actually an AI. The researchers suggest that the development of AI systems with increasingly human-like features may create problems when it becomes unclear whom one is communicating with. Jonas Ivarsson questions the need for AI to have human-like voices, as these voices can create a false sense of intimacy and lead people to form impressions based solely on the voice.

The believability of human voices used in AI systems makes it challenging to identify whether one is interacting with a computer. The researchers propose creating AI systems with synthetic voices that are still clearly artificial, increasing transparency and reducing the potential for deception. They emphasize that the uncertainty of whether one is communicating with a human or a computer can affect the process of relationship-building and joint meaning-making in communication.

In their analysis, Lindwall and Ivarsson studied data available on YouTube, focusing on three types of conversations and the audience reactions and comments. These conversations involved a robot calling a person to book a hair appointment, a person calling another person for the same purpose, and telemarketers being transferred to a computer system with pre-recorded speech. By examining these interactions, the researchers gained insights into how trust and perceptions are influenced in different communication contexts.

Enhancing Customer Training with Video Snippets: An Invaluable Tool for SuiteCRM Users

Effective training plays a pivotal role in helping customers leverage the full potential of SuiteCRM, a powerful customer relationship management platform. However, many customers often struggle to retain complex procedures and instructions, leading to frustration and hindered productivity. In such cases, video snippets have emerged as an invaluable tool for training customers, offering a multitude of benefits for both users and consulting companies. In this article, we will explore the immense value that video snippets bring to customer training, including enhanced comprehension, improved accessibility, and time efficiency.

Improved Comprehension and Retention

One of the primary challenges faced by SuiteCRM users is the difficulty in understanding and remembering how to perform specific tasks or set up important features. While initial guidance from a SuiteCRM consultant is valuable, it is common for customers to forget crucial steps shortly afterward. This is where video snippets shine. By creating short videos that explain various processes step-by-step, consultants can provide customers with visual demonstrations that can be revisited as many times as needed.

Video snippets allow customers to watch and rewatch the tutorials at their own pace, ensuring a thorough understanding of each step. Visual cues, such as on-screen annotations or highlights, can further aid comprehension. As a result, customers are more likely to retain the information presented in the video snippets, reducing the need for repeated explanations and enhancing overall efficiency.

Enhanced Accessibility and Convenience

Unlike traditional training methods, which often require customers to schedule additional consulting sessions or seek assistance via email or phone, video snippets provide a convenient and readily accessible learning resource. Customers can access the videos anytime and from anywhere, allowing them to learn at their own convenience. This accessibility is particularly beneficial for users in different time zones or those with busy schedules.

Furthermore, video snippets offer a consistent learning experience for all customers. Regardless of when they require assistance, the video snippets provide a standardized explanation, ensuring that each user receives the same level of training and support. This consistency reduces the likelihood of miscommunication or confusion, enhancing the overall customer experience.

Reusable Content for Greater Efficiency

The creation of a library of training videos is a key advantage of utilizing video snippets. Once a video snippet has been produced for one customer, it can be repurposed and shared with others facing similar challenges. This not only saves time and effort for the consulting company but also empowers customers to access a comprehensive collection of instructional content.

As the library of video snippets expands over time, it becomes an invaluable resource for both new and existing customers. Users can quickly search for the specific topic they need assistance with, thereby reducing reliance on individual consultations. The ability to refer to video snippets as a self-service option encourages customer autonomy and fosters a sense of empowerment.

Incorporating video snippets into customer training has proven to be an invaluable tool for SuiteCRM users. By providing visual demonstrations, these snippets enhance comprehension and retention, allowing customers to grasp complex processes more effectively. Additionally, video snippets offer unparalleled accessibility, enabling customers to access training materials at their convenience. The creation of a library of reusable content not only benefits individual users but also saves time for consulting companies. Ultimately, video snippets enhance customer training, providing an efficient and user-friendly solution for SuiteCRM users to unlock the platform’s full potential.

Sonet Dynamics LLC is developing a series of short training videos for use by its clients to learn the finer details of SuiteCRM and how to best leverage its phenomenal power.

 

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